Delete your CarPool account

In the app

1. Open the CarPool app and sign in.
2. Tap Account in the bottom menu.
3. Tap Delete account and confirm.

You are signed out on every device straight away. Your account is deleted 30 days later. If you change your mind, sign in again before then and the deletion is cancelled.

Without the app

Email support@carpoolapp.com.au from the email address you signed up with, with the subject "Delete my CarPool account". We may ask you to confirm the request. We then delete the account in the same way, within 30 days.

What we delete

• Your name, email address, phone number and date of birth
• Your profile photo, bio and emergency contacts
• Identity and driving licence documents
• Your cars' number plates, photos and registration documents
• Your password, sign-in sessions and notification settings on your devices

What we keep, and why

• Past rides, trip records and CO₂ savings, with nothing that identifies you. Other riders' trips and the carbon records we report depend on them.
• Credit, payment and payout records, including the bank details used for a payout, for as long as Australian tax and financial record-keeping laws require (generally 7 years).
• A record that the account was deleted, and when.

More detail is in our Privacy Policy.